BUS 532
Professor Allen

STUDY QUESTIONS FOR UNITED PARCEL SERVICE (A)

1. Why has UPS been so successful in the past? What key success factors have now changed?
2. Who are the major stakeholder groups in this case? What are their key concerns?
3. Should UPS attempt to maintain its traditional culture in the new areas of service? If so, why? If not, how should it go about creating a different environment, and what steps should it take to ensure that the different parts of the company continue to function smoothly as a whole?
4. What are the tradeoffs between hiring IS people from within and training them, versus hiring trained people from outside?