QUESTIONS FOR UNITED PARCEL SERVICE (A)
- Why has UPS been so successful in
the past? What key success factors have now changed?
- Who are the major stakeholder groups
in this case? What are their key concerns?
- Should UPS attempt to maintain its
traditional culture in the new areas of service? If so,
why? If not, how should it go about creating a different
environment, and what steps should it take to ensure that
the different parts of the company continue to function
smoothly as a whole?
- What are the tradeoffs between
hiring IS people from within and training them, versus
hiring trained people from outside?