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Technical Manuals
- Financial Management System and Employee Management System User's Guide - 480 pages
- Financial Management System and Employee Management System Messages - 130 pages
- Telephony Application Management System: User's Guide - 66 pages
- Telephony Application Management System: System Reference Manual - 60 pages
- Bailey Square Surgical Center Admitting Procedures User's Guide - 40 pages
- User's Guide for the Direct Control System - 30 pages
- IBM Cross System Product/Application Development (CSP/AD) and Application Execution (CSP/AE) General Information - 90 pages
- IBM How-to-Use CSP/AD - 166 pages
- IBM CSP/AD Operation - 402 pages
- IBM CSP/AD Operation - System Considerations - 135 pages
- IBM CSP/AE Operation - Execution - 108 pages
- IBM CSP/AD & CSP/AE Messages and Codes - 172 pages
- IBM CSP/AD & CSP/AE Problem Determination Guide - 30 pages
- IBM CSP/AD & CSP/AE Program Logic Manual - 200 pages
- IBM ACF/TCAM Installation Sample Programs - 300 pages
On-line Information
- Tutorial Supporting the IBM CSP/AD and CSP/AE products (500 On-line screens)
- Revision and creation of the On-line Diagnostic Messages for the IBM CSP/AD product
- Sample application programs used to learn and test CSP/AD^M
Other Publications and Presentations
- Telephony Application Management System: Reference Card, 1992
- Coursepacks of teaching materials for English 331 - Communication for Engineering and Technology, English 332 - Communication for Business and Management, and English 333 - Communication for Science and Research 1993 - present
- The Workplace Literacy System Project, Phase 2,
- Master's Thesis published by North Carolina State University, Orality and Literacy: A Case Study of how Technology is Changing the Traditional Models, May, 1993
- The Workplace Literacy System Project, Phase 2, Issues in Assessment: An Innovative Assessment Tool, co-authored with Dr. Carole Chaski, February, 1994
- IBM Cross System Product Set Marketing Brochure
- IBM Cross System Product Set Magazine Ad published in Computerworld, Datamation, and MIS Week, May, 1994
- Collaborative Writing: A Study of Roles Students Play, Team Presentation with Dr. Judi Gaitens, Southeast Association for Business Communication (ABC), March, 1995
- Communication in the Workplace: A Survey of Contemporary Professional Practices, Team Presentation with Dr. Judi Gaitens, Southeast ABC, March, 1996
- Communication in the Workplace: What Can NCSU Students Expect?, co-authored with Dr. Carolyn Miller and Dr. Judi Gaitens, October, 1996
- Writing Instruction Online: ENG 331, Communication for Engineering and Technology, Team Presentation with Dr. Carolyn Miller, Dr. David Covington, and Dr. Brad Mehlenbacher, September, 1997
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